ANGEL DRESS EXCHANGE POLICY ALL EXCHANGE ITEM MUST BE SENT BACK WITHIN 3 WORKING DAYS
How do I return unsatisfactory item(s) & Defective Items ?
Return your items to the address shown below:
Name : Angel Dress
Address : No 16-1, Jalan Kuchai Maju 19, Dynasty Centre Off Jalan Kuchai Lama, 58200, K. L.
Contact No. : 03 7982 2037
*For on hold parcel more than 3 days will strictly not allow for exchange.
*All items must be shipped back within 3 working days upon receiving the items.
*Please note that return parcels may take up to 3 working days to be processed.
I found a defect on my item but I've already washed it. What should I do?
We're unable to accept your return if it had been washed. Please check your item upon receive.
I would like to request a refund in cash (in any condition).
We apologize that we are unable to provide any refunds in cash.
The size doesn't fit me. Can I change it to other size ?
Yes. Exchange is allowed if stock is available.
Can I visit your shop for the return/exchange ?
Yes. You may drop by our shop to perform the exchange. However, it is subject to stock availability of the item that you wish to exchange, and must be done within 3 working day upon receiving your parcel.
The colour looks different from the website.
Colour of products may vary due to studio lighting used and please allow 20% of color variation in real product as compared to actual products. It may appear darker or lighter.
Return and Exchange - Terms & Conditions :
|Reasons of Exchange||Unsatisfactory Items||Defective Items|
|Return's shipping cost||Borne by Buyer||Reimburse by Angel Dress in terms of Store Credit|
|Exchange's shipping cost||Borne by Buyer||Borne by Angel Dress|
- Exchanges are only available for size and/or colour of the same design with available stock. Exchanging for a different product is strictly not allowed.
- All Item(s) must be returned in original condition (unaltered, unworn, unwashed and with tags intact)
- ALL Reasons listed below are NOT considered defects:- Color variation from product photos, e.g. fuschia vs red.- Slight design variation from product photos, e.g. print patterns and arrangements, lace arrangements,etc .- Slight size variation of within ±3cm on measurements- Minor imperfections, e.g. loose threads, crease marks and etc.- Self-inflicted damage or cut to the product.
- Not applicable for Best Buy / SALE / Discounted items / FREE SIZE items / Inner Wear, Bra, Underwear.
- Orders placed using discount codes are not applicable for exchange and returns.
- All items must be shipped back within 3 working days upon receiving the item.
- Buyers hold full responsibility until the parcel reaches us.
- We recommend using courier services with tracking numbers so as to minimize the risk of loss parcel.
- We only refund in credit term. No cash refund(s) are allowed.
- All return/exchange request will be processed within 3 working days upon receipt of returned items.
- All returns which do not meet the above-mentioned criteria will be strictly declined and forfeited.
- Hold or combine order must be arrange shipment within 2 weeks.
- Parcel or item hold more than 3 months will not be responsible by us.